We are so pleased to announce that we are expecting our first baby, due late January 2014! Because most of our work is custom and made to order we are expecting some delays around this time as I will be taking a maternity leave once our little girl arrives.
I would still love to work with you, so feel free to email me if you have any questions or concerns and I will get back to you as soon as I can. Many of the most FAQ are answered below.
Thank you so much to each of my customers for your understanding and patience during this time. We are thrilled to welcome our new family member and hope to enjoy that precious and limited time together.
xoxo, Jenna + family
Q: When will my order ship?
A: Pre-made items will be shipping out in 5-7 business days.
Custom orders will ship in 4-5 weeks (I prefer to under-promise and over perform so hopefully sooner).
Q: How long will you be out of the office?
A: I will be working up until the birth. Immediately after our girl arrives I will be taking 2 full weeks completely away from the office. Please feel free to email me any questions you have or place your order and I will attend to them as soon as is possible. I do plan to fully return to work (with the help of my amazing assistant, Heidi) in a timely fashion.
Q: I have an urgent question... can you help?
A: Please add "URGENT" in the title of your email and I will do my best to get you a quick reply. As we all know birth is unpredictable and I value my family and healing time so please be considerate.
Q: How do I view the fabrics?
A: You can view them all online here.
Q: Can I mix and match fabrics?
A: Yes you can! You can mix and match them in any way you like. Common choices would be:
1.all the same
2.mix and matched
3.multipuls of 2-3 designs
Q: How else can I personalize my clutches?
A: There are lots of ways to make the clutches more unique. Some ideas are with personalized tags or embroidery to leave a special message. Or you can add a handmade organza flower pin! Check out more of the add-on options here.
Q: Can you help me choose?
A: I would love to! Please email me at firstname.lastname@example.org to request some fabric ideas. It's helpful to let me know what your wedding style is and any colors you are using.
Q: Is there a discount when I order a lot?
A: I have bulk pricing set up on the site to discount orders on two tiers. Because I sell direct to the consumer (YOU) that means I can offer very competitive prices.
Tier One - if you order 6 or more of the same item, your order will be discounted by 10%
Tier Two – if you order 10 or more of the same item, your order will be discounted by 15%
Q: How long does it take to get my order?
A: ** See maternity leave shipping times above ** Each order is made to your specifications and by hand so I usually need 2-3 weeks to make a custom order. Shipping can take 3-5 days within the USA and 2-3 weeks for international. If you need something sooner than these timelines please email to inquire about a rush order.
Q: Do you take rush orders?
A: I try my best to accommodate all orders, but rush orders will depend on a lot of variables such as time of year how many you plan to order and what size, current workload, and your deadline. Please email me to inquire about a rush order with what you plan to order and when it needs to be delivered by. If you include RUSH ORDER in your title I'll see it sooner.
Q: Do you ship internationally?
A: I sure do! If you'd like a shipping time estimate please let me know what you plan to purchase, and where it will be delivered to and I'll get back to you with some price and timeline info.