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Q: When will my order ship?
A: Ready Made items are shipping in 2-3 day (doesn't include weekends or holidays)
Custom Made items are shipping in 2-3 weeks. If you are on a tight deadline please feel free to contact me first to be sure we can accommodate. Upgrades for faster shipping is almost always available.

Q: How do I view the fabrics?
A: You can view them all online here.

Q: Can I mix and match fabrics?
A: Yes you can! You can mix and match them in any way you like. Common choices would be:
1.all the same
2.mix and matched
3.multipuls of 2-3 designs

Q: How else can I personalize my clutches?
A: There are lots of ways to make the clutches more unique. Some ideas are with personalized tags or embroidery to leave a special message. Or you can add a handmade organza flower pin! Check out more of the add-on options here.

Q: Can you help me choose?
A: I would love to! Please email me at hello@jennalou.com to request some fabric ideas. It's helpful to let me know what your wedding style is and any colors you are using.

Q: Is there a discount when I order a lot?
A: I have bulk pricing set up on the site to discount orders on two tiers. Because I sell direct to the consumer (YOU) that means I can offer very competitive prices.
Tier One - if you order 6 or more of the same item, your order will be discounted by 10%
Tier Two – if you order 10 or more of the same item, your order will be discounted by 15%

Q: How long does it take to get my order?
A: ** See maternity leave shipping times above ** Each order is made to your specifications and by hand so I usually need 2-3 weeks to make a custom order. Shipping can take 3-5 days within the USA and 2-3 weeks for international. If you need something sooner than these timelines please email to inquire about a rush order.

Q: Do you take rush orders?
A: I try my best to accommodate all orders, but rush orders will depend on a lot of variables such as time of year how many you plan to order and what size, current workload, and your deadline. Please email me to inquire about a rush order with what you plan to order and when it needs to be delivered by. If you include RUSH ORDER in your title I'll see it sooner.

Q: Do you ship internationally?
A: I sure do! If you'd like a shipping time estimate please let me know what you plan to purchase, and where it will be delivered to and I'll get back to you with some price and timeline info.

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